SiriusXM - Rant
Posted: Wed Aug 24, 2016 6:18 pm
Is it me - or is SiriusXM horrific to deal with????
Every time I call it's a 30-45 min call for a simple matter. Then they keep you waiting while they are typing away or whatever! The first customer rep can never help me, I always need transferred at least twice!
I tell them as of Friday, I need to suspend or cancel my subscription as I am turning in my lease car, and do not have my new car yet. After already talking to them for 10 -15 minutes, they tell me to call back on Friday! I said, NO - put the change in your computer to shut it down on Friday and if you can't do that, then just shut if off now! It's bad enough that I have to call them once, there is no way I want to call back again!
Finally, at the end of the call, the lady is basically whispering the confirmation number and I can't hear her because they have music playing in the background! WHY would you have music in the background - it sounded like it was right in the phone, not background office music! When I told her I could not hear her - she said oh, wait a minute, the music got a little softer but was still very annoying!
I think they have me tagged in their system - since every call I've had with them has been a nightmare! I think they intentionally try to aggravate me!!! On a prior call, it took me over an hour and many transfers to finally talk to a supervisor, who even put me on hold then disconnected me!
If I didn't love the service, I would be long gone.
I truly wish - their CEO would call in and see what horrific service they give and that their phone background music is obnoxious!
Rant over - time for a few libations!
Every time I call it's a 30-45 min call for a simple matter. Then they keep you waiting while they are typing away or whatever! The first customer rep can never help me, I always need transferred at least twice!
I tell them as of Friday, I need to suspend or cancel my subscription as I am turning in my lease car, and do not have my new car yet. After already talking to them for 10 -15 minutes, they tell me to call back on Friday! I said, NO - put the change in your computer to shut it down on Friday and if you can't do that, then just shut if off now! It's bad enough that I have to call them once, there is no way I want to call back again!
Finally, at the end of the call, the lady is basically whispering the confirmation number and I can't hear her because they have music playing in the background! WHY would you have music in the background - it sounded like it was right in the phone, not background office music! When I told her I could not hear her - she said oh, wait a minute, the music got a little softer but was still very annoying!
I think they have me tagged in their system - since every call I've had with them has been a nightmare! I think they intentionally try to aggravate me!!! On a prior call, it took me over an hour and many transfers to finally talk to a supervisor, who even put me on hold then disconnected me!
If I didn't love the service, I would be long gone.
I truly wish - their CEO would call in and see what horrific service they give and that their phone background music is obnoxious!
Rant over - time for a few libations!